Municipal Hose Warranties

Municipal Hose Warranty

All woven jacketed products provided by North American Fire Hose (NAFH) shall be delivered in first-class condition, and shall be free from defects in material and workmanship for a period of ten (10) years from the date of shipment. All nitrile products provided by North American Fire Hose (NAFH) shall be delivered in first-class condition, and shall be free of defects in material and workmanship for a period of five (5) years from the date of shipment. During the warranty period, any fire hose removed from service for such defects shall be repaired or replaced free of charge to the customer.

This warranty does not apply to normal wear, abrasion, snags, cutting, holes, tears, punctures, burning, melting, chemical attack or contamination, or any damage resulting from accident, mistreatment, misuse, abuse or neglect that may render the fire hose unfit for service. Damage due to mildew or rot are also excluded. This warranty expressly excludes all incidental or consequential damages.

Warranty returns cannot be accepted without prior written authorization. Upon issuance of a Return Materials Authorization (RMA) number by NAFH, the hose must be clean, properly packaged and returned to NAFH freight prepaid, and in a timely manner. Upon receipt of the returned goods, NAFH will inspect and test the hose as required. Should it be determined by NAFH that the hose is covered by the materials and workmanship warranty, it will be repaired and/or replaced, and then returned to the customer freight prepaid by NAFH.

Please contact customer service should you have any questions about the warranty.

Lifetime Delamination Warranty
Dura-Bond™ Rubber-Lined Products

This lifetime warranty statement applies to all North American Fire Hose (NAFH) Dura-Bond™ rubber-lined products listed in our current Municipal Products Catalog.

All NAFH Dura-Bond™ rubber-lined products have a lifetime warranty against delamination. By definition, as long as the hose is suitable for service in accordance with current NFPA Standards in effect, including the capability to pass both the visual examination and annual service test procedure, then NAFH will replace any Dura-Bond™ rubber-lined hose products that is found to be delaminated per the NFPA 1961/1962 Standard definitions at no charge to the fire department.

Warranty returns cannot be accepted without prior written authorization. Upon issuance of a Return Materials Authorization (RMA) number by NAFH, the hose must be properly packaged and returned to NAFH freight prepaid, and in a timely manner. Upon receipt of the returned goods, NAFH will inspect and test the hose as required. Should it be determined by NAFH that the hose is covered by the delamination warranty, it will be replaced, and then returned to the customer freight prepaid by NAFH. Should it be determined that the hose is not covered by the warranty for defects in materials and workmanship, then it will be the responsibility of the customer to prepay the freight for the return of the product if desired.

Please contact customer service should you have any questions about this warranty.